Q: Lost your license key?
A: Click Here to Resend by Email or use the ‘Login’ menu in the top right menu.
Q: Never received your License Key?
A: It’s automatically emailed with the receipt to the email address you bought the software with. You could have mispelled your email. Or it may be in your spam folder. If you still can’t find it, login to your account here or email us at sales.
Q: I lost or deleted an app I purchased from Apple App Store or Google Play, how do i redownload it?
A: Just redownload it using the same account/email you bought it with. For more info tap on the links to learn how to redownload an app you bought from Apple iTunes App Store or from the Google Play Store.
Q: How do I ask sales questions on your apps that i got on Apple App Store or Google Play?
A: Apple and Google control everything to do with sales of our apps on their sites.
Tap here Apple iTunes Store sales questions.
Tap here Google Play Store sales questions.
Q: How do I ask a sales question about an app I bought at the Plum Amazing Site.
A: For all sales questions tap here.
Have a tech support issue? Before emailing us please read these to save time:
- First, to make sure you have the latest version of the app, download it. This is the first step to a solution. Download Mac or Win apps. iOS or Android
- Second, make sure you have searched the software’s manual for the answer to your question. See manuals in the app or below.
- Still have an issue? Briefly write up the details of the problem and take screenshots to clarify questions or suggestions then send those to us.
- App crashes or won’t launch? A crash report gives us the technical clues to a problem with an app. To learn how to send a crash report click here.
Your feedback, bugs and especially suggestions are essential to helping our apps evolve. Thanks!
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