Tech Support

Purchased after Sept 1, 2025? Log into your account created during checkout in our Lemon Squeezy store: Lemon Squeezy orders.

Purchased before Aug 31, 2025? Use Lost License to have your license(s) resent to the email you originally purchased with.

If you bought before Aug. 31, 2025:

Account info from the old store is no longer available. You can have your previous registration/license info sent to the purchase email from Lost License. The old accounts are archived.

If you bought after Sept. 1, 2025:

There is a new store called Lemon Squeezy. Log in there or contact Lemon Squeezy for sales/account information: Lemon Squeezy account.

It’s automatically emailed with the receipt to the email address you purchased with. Check spam/junk and verify the email was spelled correctly.

If you still can’t find it, please use Sales Support.

Re-download the app from the same store using the same Apple ID / Google account used for purchase. See: Apple App Store re-download help and Google Play re-download help.

Apple and Google manage sales, billing, and refunds for those stores. See: Apple billing help and Google Play billing help. For purchases on plumamazing.com, use Sales Support.

First: make sure you have the latest version of the app. Get it from plumamazing.com (Mac/Win), Apple App Store (iOS), or Google Play (Android).

Second: search the manual. Select your platform and app here: Manuals.

If the app crashes or won’t launch, sending a crash report helps. (See “How to Send a Crash Report” on this page.)

Still have an issue? Let us know which app, app version number, and OS version you are using. Briefly describe the problem, include steps to reproduce, and attach screenshots/logs when possible.