Support

We are always happy to help. Tap for details below.

An email or 2 a year with news on updates, new products and discounts.  Click to subscribe.

The license keys are always automatically and immediately sent to your email. If you don’t get it then it’s in your spam folder, you may have misspelled it or you may have used another email address.

In any case, log back into the store to see your orders, license keys and to change your email and other settings or use the Recover License page to have all your previous license keys emailed to you.

Q: If I deleted your app or got a new phone, how can I get the app again?

A:  Re-download it using the same ID or email that you originally bought the app with. Tap on the links to learn how to re-download an app you bought from Apple iTunes App Store or from the Google Play Store. If you wonder if you bought the app you can check your receipts on Apple App Store or Google Play. 

Q: I bought your app. How do I get the receipt, check the charge, ask a sales questions?

A: Contact Apple App Store or Google Play, wherever you bought from. We can’t help with sales but we can help you with tech support for our apps.

Q: If I just switched from Android to iPhone or iPhone to Android how do i switch the app free?

A:  Apple and Google control all sales and they provide no way to do that.

Our store automatically gives quantity pricing for up to 100 copies. Click here to go to our store to purchase in quantity.

To qualify for education pricing, you MUST be an Eligible Educational End User:

  • Faculty, staff or administrator, currently employed at an accredited K-12 school or higher education institution, with a valid academic email address.
  • Students who are currently enrolled at an accredited higher education institution, with a valid academic email address.

For other sales and pricing questions please contact us.

The license allows you to install and use an app on any computer that you own or control for your own personal use. If the app is going to used by other people on other computers that needs it’s own license.

When updates consist of minor improvements and fixes (e.g. bug fixes, going from version 2.0 to 2.3, etc.), they are always free to licensed users.

Major upgrades of the apps come every 2 years or so. Upgrading at that time are usually 50% off the regular price for previous purchasers. The upgrade includes the software and tech support for the next 2 years.

Plum Amazing offers a fully functional trial versions of all software which you may use to evaluate its suitability for your needs prior to purchasing, all refund requests are evaluated on a case-by-case basis and may be subject to a minimum 15% processing fee. To request a refund, please contact our sales department within 30 days of your purchase.

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Plum Amazing, LLC