Continued email support after the first 2 years is available for the lifetime of any app.
Extended support is a one time payment that provides software users with continued access to technical support and bug fixes after the product’s standard support period has ended. Extended support can be purchased from the software company or a third-party vendor.
There are a number of benefits to purchasing extended support, including:
- Continued access to technical support: Extended support provides users with access to the software company’s technical support team for help with installation, configuration, and troubleshooting issues.
- Bug fixes: Extended support includes bug fixes that are released after the product’s standard support period has ended. This can help to ensure that the software continues to function properly and securely.
- Security updates: Extended support includes security updates that are released to address vulnerabilities in the software. This can help to protect users from cyberattacks.
- Access to new features: Extended support may also include access to new features that are released after the product’s standard support period has ended. This can help users to stay up-to-date with the latest features and functionality.
In general, extended support is more expensive than standard support. However, the cost of extended support can be offset by the benefits that it provides, such as continued access to technical support, bug fixes, security updates, and access to new features.
Here are some of the things that are available with extended support from a software company:
- Technical support: Extended support typically includes access to the software company’s technical support team for help with installation, configuration, and troubleshooting issues. This can be a valuable resource if you are having problems with the software.
- Bug fixes: Extended support typically includes bug fixes that are released after the product’s standard support period has ended. This can help to ensure that the software continues to function properly and securely.
- Security updates: Extended support typically includes security updates that are released to address vulnerabilities in the software. This can help to protect users from cyberattacks.
- Access to new features: Extended support may also include access to new features that are released after the product’s standard support period has ended. This can help users to stay up-to-date with the latest features and functionality.
If you are using a software product that is nearing the end of the standard support period of 2 years, you may want to consider purchasing extended support. This can help to ensure that you continue to receive the support and updates that you need to keep the software running smoothly and securely.