技术支持

Purchased after Sept 1, 2025? Log into your account created during checkout in our Lemon Squeezy store: Lemon Squeezy 订单。

Purchased before Aug 31, 2025? Use 找回许可证 to have your license(s) resent to the email you originally purchased with.

如果你在 2025 年 8 月 31 日之前购买：

Account info from the old store is no longer available. You can have your previous registration/license info sent to the purchase email from 找回许可证。旧账户已归档。

如果你在 2025 年 9 月 1 日之后购买：

There is a new store called Lemon Squeezy. Log in there or contact Lemon Squeezy for sales/account information: Lemon Squeezy 账户。

许可证密钥会与收据一起自动发送到购买时使用的电子邮件地址。请检查垃圾邮件，并确认电子邮件地址拼写正确。

If you still can’t find it, please use 销售支持。

Re-download the app from the same store using the same Apple ID / Google account used for purchase. See: Apple App Store 重新下载帮助 and Google Play 重新下载帮助。

Apple and Google manage sales, billing, and refunds for those stores. See: Apple 账单帮助 and Google Play 账单帮助. For purchases on plumamazing.com, use 销售支持。

First: make sure you have the latest version of the app. Get it from plumamazing.com (Mac/Win), Apple App Store (iOS), or Google Play (Android).

Second: search the manual. Select your platform and app here: 使用手册。

如果应用崩溃或无法启动，发送崩溃报告会很有帮助。请参阅本页的“如何发送崩溃报告”。

问题仍然存在？请告诉我们你使用的应用、应用版本号和操作系统版本。简要描述问题，提供重现步骤，并尽可能附上截图和日志。