技术支持

Open the Plum Amazing Customer Portal to manage subscription billing.

Sign in with the magic link sent to the email address associated with your purchase. Use email sign-in rather than phone authentication.

Update your billing address, payment methods and the contact fields available in the self-service dashboard. If you need to change a phone number and no phone field is available, contact Lemon Squeezy support.

For one-time purchases, receipts, downloads and license keys, use My Orders. If you can no longer access your purchase email, contact Plum Amazing support for help verifying your purchase.

Purchased after Sept 1, 2025? Log into your account created during checkout in our Lemon Squeezy store: Lemon Squeezy 订单。

For a purchase from our previous store, use 找回许可证 for help recovering your original registration or license details. Include the app name and the email address used for your purchase.

如果你在 2025 年 8 月 31 日之前购买：

The old store accounts are archived, but we can help look up previous purchases. Use 找回许可证 and include the app name and original purchase email. Automated license resending is not currently available.

如果你在 2025 年 9 月 1 日之后购买：

There is a new store called Lemon Squeezy. Log in there or contact Lemon Squeezy for sales/account information: Lemon Squeezy 账户。

许可证密钥会与收据一起自动发送到购买时使用的电子邮件地址。请检查垃圾邮件，并确认电子邮件地址拼写正确。

If you still can’t find it, please use 销售支持。

Re-download the app from the same store using the same Apple ID / Google account used for purchase. See: Apple App Store 重新下载帮助 and Google Play 重新下载帮助。

Apple and Google manage sales, billing, and refunds for those stores. See: Apple 账单帮助 and Google Play 账单帮助. For purchases on plumamazing.com, use 销售支持。

First: make sure you have the latest version of the app. Get it from plumamazing.com (Mac/Win), Apple App Store (iOS), or Google Play (Android).

Second: search the manual. Select your platform and app here: 使用手册。

如果应用崩溃或无法启动，发送崩溃报告会很有帮助。请参阅本页的“如何发送崩溃报告”。

问题仍然存在？请告诉我们你使用的应用、应用版本号和操作系统版本。简要描述问题，提供重现步骤，并尽可能附上截图和日志。