销售支持
获取购买、账户和许可证问题的帮助。
销售常见问题
你是在 2025 年 8 月 30 日之后购买的吗？
从该日期起，Plum Amazing 开始使用 Lemon Squeezy 作为记录商户，负责购买、税务、账单记录和销售支持。
For billing and order management, use Lemon Squeezy 账户。
Plum Amazing 商店发生了什么变化？
我们已从旧有的自营商店迁移到 Lemon Squeezy。Lemon Squeezy 现在负责全球付款、发票、合规和税务。
这减少了行政工作，让我们可以专注于开发和改进应用。
How do I update my payment or contact information in the Customer Portal?
Open the Plum Amazing Customer Portal to manage subscription billing.
Sign in with the magic link sent to the email address associated with your purchase. Use email sign-in rather than phone authentication.
Update your billing address, payment methods and the contact fields available in the self-service dashboard. If you need to change a phone number and no phone field is available, contact Lemon Squeezy support.
For one-time purchases, receipts, downloads and license keys, use My Orders. If you can no longer access your purchase email, contact Plum Amazing support for help verifying your purchase.
丢失了在 plumamazing.com 购买的 Mac 或 Windows 应用许可证密钥？
Purchased after Sept 1, 2025? Log into your account created during checkout in our Lemon Squeezy store: Lemon Squeezy 订单。
For a purchase from our previous store, use 找回许可证 for help recovering your original registration or license details. Include the app name and the email address used for your purchase.
我的账户在哪里？
如果你在 2025 年 8 月 31 日之前购买：
The old store accounts are archived, but we can help look up previous purchases. Use 找回许可证 and include the app name and original purchase email. Automated license resending is not currently available.
如果你在 2025 年 9 月 1 日之后购买：
There is a new store called Lemon Squeezy. Log in there or contact Lemon Squeezy for sales/account information: Lemon Squeezy 账户。
从未收到许可证密钥？
许可证密钥会与收据一起自动发送到购买时使用的电子邮件地址。请检查垃圾邮件，并确认电子邮件地址拼写正确。
If you still can’t find it, please use 销售支持。
我丢失或删除了从 Apple App Store 或 Google Play 购买的应用，如何重新下载？
Re-download the app from the same store using the same Apple ID / Google account used for purchase. See: Apple App Store 重新下载帮助 and Google Play 重新下载帮助。
如何咨询从 Apple App Store 或 Google Play 获得的应用的销售问题？
Apple and Google manage sales, billing, and refunds for those stores. See: Apple 账单帮助 and Google Play 账单帮助. For purchases on plumamazing.com, use 销售支持。
如何恢复 Apple 或 Google 的应用内购买
如果你升级或重新安装了应用，请使用最初购买时所用的同一 Apple ID 或 Google 账户。相同的应用内购买不会被重复收费。