Tech Support
Get help with our products and technical issues
Frequently Asked Questions
Lost your license key for a Mac or Win app bought on plumamazing.com?
Purchasers who bought prior to Sept 2025 should Click Here to Resend License by Email
Purchases after August 2025 need to log into the account they created when they purchased from our store at lemonsqueezy.com
Never received your License Key?
It's automatically emailed with the receipt to the email address you bought the software with. You could have mispelled your email. Or it may be in your spam folder. If you still can't find it, login to your account here or email us at sales.
I lost or deleted an app I purchased from Apple App Store or Google Play, how to redownload it?
Just redownload your app from the same and the same account/email you bought the app with. For more info tap on the links to learn how to redownload an app you bought from Apple iTunes App Store or from the Google Play Store.
How do I ask sales questions on your apps that i got on Apple App Store or Google Play?
For all sales questions tap here.
Have a tech support issue? Before emailing us please read this to save time:
First, before contacting us make sure you have the latest version of the app. Get it from PlumAmazing.com if it's a Mac or Win app or Apple for iOS or Google if Android
Second, please make sure to search the software's manual. It usually contains the answer to your question. Select the platform (mac, win, android or ios) then tap on the app to have the manual open in a new window.
App crashes or won't launch? A crash report gives us the technical clues to a problem with an app. To learn how to send a crash report (optional but helpful. More for people who are technically inclined).
Still have an issue? Briefly write up the details of the problem. If you can give the steps to cause the problem that really helps. Screenshots are worth more than a thousand words. The more we understand the problem the more we can help you. Suggestions and comments are welcome to.
Your feedback, bugs and especially suggestions are essential to helping our apps evolve. Thanks!
App Manuals
Select your platform and app to view the complete manual in a new window.
Product Manuals
Select your platform and app to view the complete manual in a new window.
Create a Tech Support Ticket
Your feedback, bugs and especially suggestions are essential to helping our apps evolve. Thanks!