Tech Support
Get help with our products and technical issues
Frequently Asked Questions
Lost your license key for a Mac or Win app bought on plumamazing.com?
Purchasers who bought prior to Sept 2025 can use Lost License to resend the license by email.
Purchases after August 2025 should log into the account created during checkout in our Lemon Squeezy store.
Never received your License Key?
It’s automatically emailed with the receipt to the email address you purchased with. Check spam/junk and verify the email was spelled correctly.
If you still can’t find it, please use Sales Support .
I lost or deleted an app I purchased from Apple App Store or Google Play — how do I re-download it?
Re-download the app from the same store using the same Apple ID / Google account used for purchase. See: Apple App Store re-download help and Google Play re-download help .
How do I ask sales questions about apps I got on the Apple App Store or Google Play?
For all sales questions, see Sales Support .
Have a tech support issue? Before emailing us please read this to save time:
First: make sure you have the latest version of the app. Get it from plumamazing.com (Mac/Win), Apple App Store (iOS), or Google Play (Android).
Second: search the manual. Select your platform and app here: Manuals .
If the app crashes or won’t launch, sending a crash report helps. (See “How to Send a Crash Report” on this page.)
Still have an issue? Let us know which app, app version number, and OS version you are using. Briefly describe the problem, include steps to reproduce, and attach screenshots/logs when possible.
App Manuals
Select your platform and app to view the complete manual in a new window.
Product Manuals
Select your platform and app to view the complete manual in a new window.
Create a Tech Support Ticket
Your feedback, bugs and especially suggestions are essential to helping our apps evolve. Thanks!