Sales Support
Get help with purchasing and licensing questions
Frequently Asked Questions
Did you purchase after 8/30/25?
After that date Plum Amazing started using LemonSqueezy as the 'merchant of record' and method to process sales, taxes, sales support and maintain all records. Which lets us focus on doing what we do best without distraction.
Did you purchase before 9/1/25? If so please read the Q&A's below.
Please see the individual FAQ items below for specific questions and answers.
Q: How to restore in-app purchases from Apple or Google
A: If you upgraded or deleted the application, or if you have download problems after purchase, do not worry. Your purchases are guaranteed.
It is important to note that Apple and Google doesn't charge twice for in-app purchases. Since you use the same user of the original purchase.
To restore purchases on Apple platform
- First of all, delete the app from your device
- Tap Settings in your device
- Navigate to iTunes & App Store
- Tap User and log out
- Log in with the same Apple ID that originally purchased
- Download the app again, tap Options menu and choose Restore purchases
- Confirm your password if necessary
- Get back to main screen and tap icons to download the content
To restore purchases on Android
- First of all, delete the app from your device
- Tap Settings in your device
- Log in with your email (same used to purchase)
- Download the app and tap Options > Restore purchases
- Confirm your password if necessary
- Get back to clips screen and tap icons to download
Q: What happened to the Plum Amazing store?
A: We've moved from our legacy in‑house store to Lemon Squeezy, a modern merchant of record (MoR). That means Lemon Squeezy now securely handles payments, invoicing/receipts, compliance, and taxes (VAT/GST/sales tax) worldwide on our behalf.
Why this is better for you: the new store supports more ways to buy (one‑time purchases, subscriptions, volume/quantity discounts, education/non‑profit pricing, time‑limited licenses, and renewals) with simpler account management and a single place to view billing history and update payment methods.
Why this is better for us: Lemon Squeezy takes care of regional taxes and compliance for dozens of countries and US states. That frees Julian and the team to focus on what matters most — improving existing apps and building new ones faster. If you enjoy our apps and want to see more, your purchases directly make that possible.
For billing and purchase history, visit your Lemon Squeezy account.
Q: I lost or deleted an app I purchased from Apple App Store or Google Play, how do i redownload it?
A: Just redownload it using the same account/email you bought it with. For more info tap on the links to learn how to redownload an app you bought from Apple iTunes App Store or from the Google Play Store.
Q: How do I ask sales questions on your apps that i got on Apple App Store or Google Play?
A: Apple and Google control everything to do with sales of our apps that they sell. Tap here Apple iTunes Store sales questions. Tap here Google Play Store sales questions. If you have a sales question about buying on the Plum Amazing site then please ask below.