Sales Support
Get help with purchasing, account, and licensing questions.
Sales FAQ
Did you purchase after Aug. 30, 2025?
After that date Plum Amazing started using Lemon Squeezy as merchant of record for purchases, taxes, billing records, and sales support.
For billing and order management, use Lemon Squeezy account.
What happened to the Plum Amazing store?
We moved from our legacy in-house store to Lemon Squeezy. Lemon Squeezy now handles payments, invoices, compliance, and taxes globally.
This reduces admin overhead and lets us focus on building and improving apps.
Lost your license key for a Mac or Win app bought on plumamazing.com?
Purchased after Sept 1, 2025? Log into your account created during checkout in our Lemon Squeezy store: Lemon Squeezy orders.
Purchased before Aug 31, 2025? Use Lost License to have your license(s) resent to the email you originally purchased with.
Where is my Account?
If you bought before Aug. 31, 2025:
Account info from the old store is no longer available. You can have your previous registration/license info sent to the purchase email from Lost License. The old accounts are archived.
If you bought after Sept. 1, 2025:
There is a new store called Lemon Squeezy. Log in there or contact Lemon Squeezy for sales/account information: Lemon Squeezy account.
Never received your License Key?
It’s automatically emailed with the receipt to the email address you purchased with. Check spam/junk and verify the email was spelled correctly.
If you still can’t find it, please use Sales Support.
I lost or deleted an app I purchased from Apple App Store or Google Play - how do I re-download it?
Re-download the app from the same store using the same Apple ID / Google account used for purchase. See: Apple App Store re-download help and Google Play re-download help.
How do I ask sales questions about apps I got on the Apple App Store or Google Play?
Apple and Google manage sales, billing, and refunds for those stores. See: Apple billing help and Google Play billing help. For purchases on plumamazing.com, use Sales Support.
How to restore in-app purchases from Apple or Google
If you upgraded or reinstalled the app, use the same Apple ID / Google account you originally purchased with. You will not be charged twice for the same in-app purchase.